Service desk & facilities · Service management for IT and facilities
Connect TOPdesk.
With Flowmage.
Requests come together in TOPdesk, but the information to solve them is often elsewhere: in the HR system, the identity platform or monitoring. With an integration, tickets are created, enriched and followed up automatically, and the service desk searches less.
Every process in TOPdesk.
Flowmage has a standard connector for TOPdesk. Everything TOPdesk exposes through its API can be used in a flow: fetching, creating and updating data, and reacting to changes. The examples below are a selection, not a limit.
Three examples.
Inbox to ticket
AI reads an incoming e-mail, decides what it is and creates the right ticket in TOPdesk.
Example flows, not a depiction of a specific client implementation.
What starts a flow, and what it does.
Triggers
- New ticket or request
- Status change or assignment
- Ticket past its agreed time
- Alert from monitoring or e-mail
Actions
- Create or update a ticket
- Look up the caller or asset
- Add a note or resolution
- Close a ticket
These are the most used. Every event and object TOPdesk offers through its API can be used.
What organisations automate with TOPdesk
- Create and update incidents
- Service requests
- Asset management
Often connected with TOPdesk
PlanonReal estate and facility management software
ServiceNowEnterprise service management
ZendeskCustomer service and ticketing
Jira Service ManagementAtlassian service desk
HaloITSMIT service management
AutotaskPSA software for IT service providers
ConnectWisePSA software for IT service providersFrequently asked questions.
Which processes in TOPdesk can we automate?
In principle all of them. Flowmage has a standard connector for TOPdesk. Everything TOPdesk exposes through its API can be used in a flow: fetching, creating and updating data, and reacting to changes. Want to see what your process looks like? Bring it to the demo.
Can AI sort tickets?
Yes. AI is a step in the flow that decides what a request is and where it goes. It runs on our own models in the Netherlands.
Does it work both ways?
Yes. A change in TOPdesk can also start an action in another system, such as unblocking an account.
What if TOPdesk is briefly unreachable?
Flowmage retries. If that fails you get an alert, and you re-run later with one click.
What does it cost?
Flowmage has one fixed monthly fee, with unlimited flows and runs. Implementation and support are billed on use. In a demo you get a price that fits your situation.
Included with every flow.
Every run on record
Step by step: what came in, what happened and what went out.
AI explains failures
When a run fails, Flowmage tells you why in plain language, and what to do.
Retry built in
On a hiccup Flowmage tries again. Or you re-run with one click.
Test and production apart
With versions and an audit trail. Nothing goes live without approval.
Data in the Netherlands
Hosted in Dutch data centres, with one data processing agreement for everything.
Quick help
One fixed contact. On average we respond within five minutes.
Ready to connect TOPdesk?
Bring your process to the demo. We show what the integration with your systems looks like.